We are usability and UX experts specialized in complex systems
Complex systems and critical contexts are those where usability mistakes, misunderstandings, or unexpected interactions between technology and people can cause system failures, major damage, or even danger to life. Disaster management, Healthcare, Large-scale IoT, Emerging technologies, and Government and civic engagement are only some of the fields we apply our experience and knowledge to.
As a Certified Usability Engineer she’ll uncover all the hurdles that stand between you and an efficient environment and great User Experience.
Leading UX & usability engineer for complex socio-technical systems in demanding and critical environments. Winner of multiple awards for his research, acclaimed keynote speaker on usability, technology, and complexity.
Logic is her second nature. As a communication designer, Rebecca makes things work, rather than just pretty. No matter if the product is digital or physical, you can expect that it is target-oriented and well thought out.
As a jack of all trades she does and knows everything that is going on. Talk to her and get answers, appointments, and the latest about what’s going on at Factorsixty.
Our certifications
Our large spectrum of knowledge and experience allows us to choose the methods that are best for each specific client and case, thus giving you the highest return on your usability investment. We work closely with your managers, product developers, and support team, bringing in knowledge and efficiency that will continue long after our work is done.
Fraunhofer-certified Usability Engineers
We are certified as Usability Engineers by the Fraunhofer FIT Institute, one of the leading Usability training and certification agencies in Germany. The Fraunhofer certification is famous for its strict criteria and high professional standards.
Certified Professionals for Medical Software
MDR, MDD, ISO 13485, IEC 62366, ISO14971, ISO 9241, IEC 60601, IEC62304. Many standards need to be followed for medical products, but we know how to fulfill their requirements with the least overhead possible.
IREB Certified Requirements Engineers
Good user requirements stand at the foundation of successful product development. We have both the experience and the certification to do requirements correctly.
Scrum, Scrum-But, and a wide range of project management approaches
No matter whether you use agile, iterative, or traditional development approaches, we know them and will fit seamlessly with your team. We are not religious on any approach (but we are religious in delivering excellent quality with any of them!)
Standards we apply in our work
Our clients trust us to provide dependable, verifiable advice. All our work follows ISO, IEC, W3C, and other applicable standards and laws. But that is not all: even our results and usability audit reports come in ISO standard formats!ISO 9241 Usability Engineering
The word “Usability” has been used and abused to mean different things to different people. At Factorsixty we work strictly according to ISO 9241, the world standard on usability.
CIF ISO 25062 Reporting for Usability Tests
Our usability test reports are standardized in the “Common Industry Format”, ISO 25062. We provide a manager’s report as well as a detailed developers’ report, including findings, screenshots, ISO 9241-110 violations, and guidance for resolving the problem.
ISO 9241-171 & WCAG Accessibility
Accessibility has become an essential requirement not only for users, but also from the legal point of view. We rely on ISO 9241-171 and WCAG to ensure your desktop software as well as your web apps and websites are accessible.
EN 301 549 Harmonized Accessibility Standard
With 2025 on the horizon and uncomfortably close, it is crucial for your products to comply with the European Accessibility Act. To ensure a smooth and reliable compliance with the EAA, we base our recommendations and guidance on this harmonized standard.
IES 62366 & IEC 60601-1-6 Usability for medical devices
Our experience with the development of software, hardware, and electronics allows us to smoothly support all three aspects of development for your medical device.
FDA Guidance: Human Factors & Usability Engineering
The US FDA requirements for medical devices are not the same as the EU. We keep both sets of requirements in mind when supporting the development of your medical device.
IEC 62304 software lifecycle for medical devices
The development of medical device software has strict lifecycle requirements. We take care to respect these requirements and integrate our work into your product development process.
ISO 14971 Risk management for medical devices
Usability mistakes are an essential contributor to risk in medical devices. We help you to avoid and resolve usability problems, as well as to estimate and manage residual risk.
Our clients
We help primarily B2B, B2G, and public administration clients identify opportunities, overcome hurdles, and optimize their software and hardware for easy, efficient, and engaging use.
