Effective, Efficient, and Satisfying
These three words are the definition of usability from ISO 9241.
When you partner with us, these words describe both what users think about your product,
and what you think about working with us.
User and Context analysis
User Research, Interviews, and Surveys
Gather insights directly from users, learn about their tasks and problems.
Observation, Contextual Inquiry, and Field Studies
Observe users in their environment, find out constraints & requirements.
Formal and informal task analysis
Learn users are supposed to work, and how they work in reality.
Focus Groups & Panels
Facilitate discussions, learn users’ challenges and opinions over time.
Personas and Scenarios
Define and represent key user groups and use cases.
Customer Journey Map
Visualize user workflows and touchpoints with your product.
User Needs Analysis
Identify what users need in order to do their job or complete their task.
User Requirements Engineering
Define what all possible solutions must provide in order to fulfill user needs.
Human Factors & Risks
Account for human capabilities and limitations to build in risk avoidance.
Identify how to organize information best for easy understanding.
Task Model Analysis
Ensure all user tasks and requirements are taken into account.
Ideation & Prototyping
Design Thinking & Design Studio
Supercharge product ideas and innovation processes.
Innovation, Creativity Methods, and Co-Creation
Let users generate novel concepts and products to solve their problems.
Outline interface content, layouts, and workflows.
Software, Hardware, Electronics, 3D. Quickly show & test your product ideas.
Wizard Of Oz methods
Prototype ideas and technologies that don’t exist yet or are too complex.
Identify usability issues and missed requirements with users.
Heuristic Evaluation & Review
Evaluate your product’s usability with domain and usability experts.
Usability & UX Questionnaires
Gather & analyze user feedback to evaluate products & ideas.
Assess interfaces & products according to laws of human perception.
Evaluate product compliance with accessibility standards.
Test risk scenarios & risk mitigation, identify residual risks.
Iteration and Improvement
Formative & summative assessments
Evaluate products during and after development.
Process & strategic improvements
Ensure your usability processes work well and create great products.
ISO 9241, IEC 62366, WCAG and other standards
Implement and comply with well-proven international standards.
Product acceptance analysis
Identify barriers to product acceptance, analyze & overcome challenges.
Design thinking & Innovation
Create processes that generate innovation and best-in-class products.
Assess risks and occupational hazards associated with your product.
- Usability Engineering oriented by ISO and IEC standards.
- Full, reliable support and methods for all product design steps.
- Cross-industry experience with the advantages and trade-offs of each method.
- Being a bridge between your users, their needs, your teams, and your business reality.
- Frictionless communication at eye level across all disciplines, departments, and stakeholders.
This is only the beginning of what sets our usability engineering services apart.