|Method||Efficiency Optimization||Product Development||Product improvement||Benchmarks||Branding|
|Blue Sky / Sandbox Sessions||√||√|
|Context of Use Analysis||√||√||√|
|Customer Journey Map||√||√||√||√||√|
|Surveys & Interviews||√||√||√||√|
|Task Model Analysis||√||√||√|
|User test / Thinking aloud||√||√||√||√|
|Wizard Of Oz||√||√|
Concrete, standards-based improvement advice and guidelines.
Data on the scientific validity and repeatability of our findings.
Screenshots and explanations of usability problems found.
A checklist to prevent problems in the next version of your product.
List of problem-free areas so you can focus your energies better.
Quotes from users and experts on their experience with your product.
A high level, actionable overview with key information for decision makers.
A description of the product that was evaluated and the evaluation objectives.
A description of the methods used in the evaluation and proof of their scientific validity.
Instructions and procedures followed during the evaluation.
Explanation of the metrics used to evaluate the usability of the product.
Findings from the usability evaluation and concrete recommendations for improvement.
The questionnaires and other data that were used or generated during the evaluation.
References to authoritative, scientific sources to support the findings and recommendations.