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Standards-oriented Usability Engineering

Effective, Efficient, and Satisfying

These three words are the definition of usability from ISO 9241.

When you partner with us, these words describe both what users think about your product,
and what you think about working with us.

User and Context analysis

N

User Research, Interviews, and Surveys

Gather insights directly from users, learn about their tasks and problems.

N

Observation, Contextual Inquiry, and Field Studies

Observe users in their environment, find out constraints & requirements.

N

Formal and informal task analysis

Learn how users are supposed to work, and how they work in reality.

N

Focus Groups & Panels

Facilitate discussions, learn users’ challenges and opinions over time.

N

Personas and Scenarios

Define and represent key user groups and use cases.

N

Customer Journey Map

Visualize user workflows and touchpoints with your product.

Requirements Engineering

N

User Needs Analysis

Identify what users need in order to do their job or complete their task.

N

User Requirements Engineering

Define what all possible solutions must provide in order to fulfill user needs.

N

Human Factors & Risks

Account for human capabilities and limitations to build in risk avoidance.

N

Information Architecture

Identify how to organize information best for easy understanding.

N

Task Model Analysis

Ensure all user tasks and requirements are taken into account.

Ideation & Prototyping

N

Design Thinking & Design Studio

Supercharge product ideas and innovation processes.

N

Innovation, Creativity Methods, and Co-Creation

Let users generate novel concepts and products to solve their problems.

N

Wireframes

Outline interface content, layouts, and workflows.

N

Prototypes

Software, Hardware, Electronics, 3D. Quickly show & test your product ideas.

N

Wizard Of Oz methods

Prototype ideas and technologies that don’t exist yet or are too complex.

Testing

N

User testing

Identify usability issues and missed requirements with users.

N

Heuristic Evaluation & Review

Evaluate your product’s usability with domain and usability experts.

N

Usability & UX Questionnaires

Gather & analyze user feedback to evaluate products & ideas.

N

Gestalt-Law Analysis

Assess interfaces & products according to laws of human perception.

N

Accessibility Audit

Evaluate product compliance with accessibility standards.

N

Human Factors

Test risk scenarios & risk mitigation, identify residual risks.

Iteration and Improvement

N

Formative & summative assessments

Evaluate products during and after development.

N

Process & strategic improvements

Ensure your usability processes work well and create great products.

N

ISO 9241, IEC 62366, WCAG and other standards

Implement and comply with well-proven international standards.

N

Product acceptance analysis

Identify barriers to product acceptance, analyze & overcome challenges.

N

Design thinking & Innovation

Create processes that generate innovation and best-in-class products.

N

Risk assessment

Assess risks and occupational hazards associated with your product.

  • Usability Engineering oriented by ISO and IEC standards.
  • Full, reliable support and methods for all product design steps.
  • Cross-industry experience with the advantages and trade-offs of each method.
  • Being a bridge between your users, their needs, your teams, and your business reality.
  • Frictionless communication at eye level across all disciplines, departments, and stakeholders.

This is only the beginning of what sets our usability engineering services apart.